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1. Inquiry Letter       Inquiry letter  adalah sebuah jenis surat permintaan atau permohonan informasi tentang suatu produk, jasa, lowongan pekerjaan atau informasi bisnis lainnya. Pada umumnya fungsi umum dari surat ini adalah untuk merespon  suatu periklanan dari sumber-sumber informasi seperti surat kabar, majalah atau media elektronik tentang suatu produk/jasa saat kita tertarik dengan informasih yang diperoleh tersebut.       Biasanya surat ini merupakan sebuah langkah awal dalam membangun sebuah bisnis atau kerjasama dari dua pihak, yakni penyedia produk/jasa dan pembeli produk/jasa tersebut. Dalam surat ini, ada beberapa hal yang di bahas oleh si penyedia jasa/produk yang merupakan pertanyaan dari pembeli  agar dapat membantu pembeli itu sendiri untuk mengetahui informasi tentang produk/jasa tersebut.  Hal-hal itu mencakup :    Nama dan jenis produk    Spesifikasi produk, yaitu; tipe, ukuran, kualitas, kapasitas dan lain-lain;    Har

Formal Presentations Presentations give you the opportunity to share and receive feedback on your ideas and research findings.  This page offers basic guidelines for organizing, designing, and delivering formal presentations. It also provides links for further discussion and examples. But before you get started… Know your audience.  As an engineer, you will deliver formal presentations to different audiences who have varying levels of technical knowledge: undergraduates, graduate students, professors, university administrators, and supervisors and colleagues in industry. Anticipate what your audience already knows about your topic. If you are unsure how to address your audience, imagine having a conversation about your topic with a member of the audience. You would employ different diction and sentence structures to discuss your work with a fellow engineering student than you would to explain it to a marketing student, wouldn’t you? Ideally, you address audience members on

Personal Persentastion Personal persentation is all about marketing you, th brand that is you. What others see you do and hear   you say in influence their opinion of you. So, personal persentation is about painting yourself in a light as possible. Organisations spend a lot of time and money working on their image, developing their brand and producing as many positive signals as possible. Staff in organisation should know that everything they do is marketing for the organisation, every email they send, every phone call they take, every time they interact with a client or customer. Organisatition also spend a lot of time and money recruiting and traning the right kind of people to project the right kind of image. This section of skill you need is designed to help you gain more confidence and expertise in presenting yourself positively. Althought personal presentation is key in one to one situations such as a conversation, in a group situations such as a meeting, or when givin

How to speak politely on the telephone in English 1.        Introducing yourself ·          Hey, George. It’s Lisa calling (Formal) ·          Hello, this is Julie Madison calling ·          Hi, It’s Gerry from the dentist’s office   here 2.        Asking to speak with someone ·          Is Fred in? (informal) ·          Is Jackson there, please? (informal) ·          Can I talk to your sister? (informal) ·          May speak with Mr. Green, please? 3.        Connecting People ·          Just a sec, I’ll get him (informal) ·          Hang on one second (informal) ·          Please hold and I’ll put you through to his office ·          One moment please ·          All of our operators are busy at this time. Please hold fot the next available person 4.        Making special request ·          Could you please repeat that? ·          Would mind spelling that for me? ·          Could you speak up a little please? ·          Can you speak